Standard Policy
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Rescheduling
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- Classes can only be rescheduled 1 month before the intended class start date(s).
- The date(s) may be delayed up to (i) one month from the original delivery date(s); or (ii) six months from the quotation confirmation date, whichever is sooner.
- The above policy is subject to the availability of instructors.
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Cancellation
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Class cancellations will not be entertained.
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School Suspension Policy
This policy applies where there is a government-mandated school suspension due to the COVID-19 pandemic or any other concerns which impacts students’ and/or teachers’ ability to attend school physically.
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Class Format
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- All scheduled classes shall transition to an online delivery format at the pre-agreed time(s) and date(s).
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Rescheduling
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- For classes that can be delivered online, the rescheduling policy will follow the standard policy listed above.
- For classes not available in an online delivery format, classes can be rescheduled to a date within 30 days from the resumption of in-person classes.
- For class rescheduling due to a change in the school academic timetable, please reach out to your account manager. We will evaluate each request on a case by case basis.
- The above policy is subject to the availability of instructors.
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Cancellation
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Class cancellations will not be entertained.
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In all cases stated above, the payment date agreed in the quotation, invoice or other agreements remains unchanged and where there is a reference to delivery date(s), the original delivery date(s) shall be used.
